Useful Tips

Check-in

Lodging

For your convenience, overnight Guests may check in any time during our reception hours of 9 am -5pm. For your pet’s enjoyment and comfort we recommend checking in by early afternoon so they can begin enjoying the fun and pampering.

Check-out

Lodging

Our scheduled check-out time is 11am each day; departures after this time will incur our regular lodging charges. You are welcome to leave your pet as late as 5pm on the day of departure so they can continue to participate in all the fun with their furry and human friends until the minute they depart.

Doggie Daycare

Our extended daycare hours are for pre approved pre registered doggie daycare participants only. We are unable to accommodate the office needs of our vacationing (overnight) guests and their parents outside of regular hours, without prior arrangement and management approval.

Feeding

We strive to maintain consistency and comfort when it comes to your pet’s diet. We stock a quality custom blend of dry food for both our Cat and Dog guests. Many guests choose to bring their accustomed diet from home and we simply ask parents to bring the food well labeled and divided into individual meal portions. We are able to accommodate raw food diets and meals requiring refrigeration or non-standard preparation. Please notify the reservation specialist when booking of any special dietary circumstances.

Please note we do not return opened bags or cans of food. We recommend packaging meals separately.

Vaccination Requirements 

The health and safety of each of our guests is very important to us. All guests must have current vaccinations for the following:

Documentation from a veterinarian is required from each guest. If your pet requires an updated vaccination during or shortly after their upcoming stay then please make arrangements for the vaccination to be administered no less than 5 days before any grooming service or boarding time is scheduled. If this is not possible we may be able to make arrangements for a private area (grooming only) for an additional charge. Puppies must complete the full series of vaccinations including the rabies vaccine no less than 10 days prior to their scheduled stay. Titers will be accepted with proper documentation from your vet that clearly indicates a “valid until” date.

* The CIV vaccine whilst recently receiving licensing by the Canadian Authorities may not yet be readily available with your Veterinarian, but please ask. South of the border the disease has caused outbreaks in most of the 50 states. As a result the vaccine has been readily available since the summer of 2009. We do require all pets coming from or having recently visited the US to have this vaccine and booster administered at least 10 days prior to visiting our hotel.

Parasitic Control

During the flea and heartworm season we do require all pets to be under veterinary supervised parasitic control. All pets are examined on arrival and any pets showing signs of fleas or ticks will receive treatment for the protection and comfort of them and our other guests.

Medications and Dietary Supplements

We take great precaution to store all medications and supplements safely. If it is necessary for your pet to receive medication or supplements during their stay, we ask that they come to us in the original container, clearly labeled indicating pet’s name, drug name, dose, frequency and where applicable, the prescribing veterinarian’s contact information.

What Your Pet Should Bring

Whilst you and your pet may want to pack a big suitcase before coming, you are welcome but it is not necessary. We have bowls, bedding and toys that are cleaned and sterilized ready for your pets use. If you wish to bring items from home, we recommend things that will smell of you, or another member of your family. If you choose to bring their bed to either put on top of ours or use in place of, please ensure it is small enough and of a construction to allow it to be easily laundered in a standard washing machine. Favourite fetch or chew toys are also welcome, we do stress that it is the parents responsibility to ensure all items have been returned prior to leaving the hotel at your holidays end. We are unable to effect a return of pets property once left behind.

Cancellation

If you need to change or cancel a holiday/vacation period reservation, we ask that you notify us at least 14 days in advance or cancellation fees will apply. Changes or cancellations to a non-holiday/vacation period reservation require three days in advance or cancellation fees will apply. Deposits are non-refundable, however if applicable will be placed on account for you to use at any time for any of our services or products within 12 months of issue.

Medical Treatment

At Royal Pets, your pet's safety and well-being are our top priority. In the rare event that your pet requires medical care, we make every effort to contact your vet, and in consultation with them will have our on call Veterinarian care for your pet here or if necessary we would transport your pet to one of our local treatment centres. All guests participate in our "Wee Care Plan" and if applicable costs above that program are met by the pet parent.